Privacy Policy

PRIVACY POLICY

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ARTICLE 1 – PERSONAL INFORMATION COLLECTED

When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide us, such as your name, address, and email address.

When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address, which allows us to obtain more details about the browser and operating system you are using.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

ARTICLE 2 - CONSENT

How do you obtain my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we assume that you consent to us collecting and using your information for that purpose only.

If we ask you to provide us with your personal information for another reason, for marketing purposes for example, we will directly ask you for your express consent, or we will give you the opportunity to refuse.

How can I withdraw my consent?

If, after having given us your consent, you change your mind and no longer consent to us contacting you, collecting your information, or disclosing it, you may notify us by contacting us at contact@neoca.fr or by mail at: Neoca, 42 La Croix de Pierre, 29640, Plougonven, France

ARTICLE 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions of Sale and Use.

ARTICLE 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.

Your data is stored in Shopify’s data storage system and databases, and in the general Shopify application. Your data is kept on a secure server protected by a firewall.

Payment:

If you make your purchase through a direct payment gateway, in this case Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is kept as long as necessary to complete your order. Once your order is finalized, your purchase transaction information is deleted.

All direct payment gateways comply with PCI-DSS, managed by the PCI Security Standards Council, which is a joint effort of companies like Visa, MasterCard, American Express, and Discover.

The PCI-DSS requirements help ensure the secure processing of credit card data by our store and its service providers.

ARTICLE 5 – THIRD-PARTY SERVICES

In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With respect to these providers, we recommend that you carefully read their privacy policies so that you can understand how they will treat your personal information.

It should not be forgotten that certain providers may be located in or have facilities located in a jurisdiction different from yours or ours. So if you decide to proceed with a transaction that requires the services of a third-party provider, your information may then be governed by the laws of the jurisdiction in which that provider is located or those of the jurisdiction in which its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, the information belonging to you that was used to complete the transaction could be disclosed under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or by our website’s Terms and Conditions of Sale and Use.

Links

You may be led to leave our website by clicking on certain links present on our site. We assume no responsibility for the privacy practices of these other sites and recommend that you carefully read their privacy policies.

ARTICLE 6 – SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.

If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies we use. We have listed them here so that you can choose whether or not to allow them.

_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

_shopify_visit, no data held, persists for 30 minutes from the last visit. Used by our website provider's internal statistics tracker to record the number of visits.

_shopify_uniq, no data held, expires at midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer.

cart, unique identifier, persists for 2 weeks, stores information about your shopping cart.

_secure_session_id, unique session identifier

storefront_digest, unique identifier, undefined if the store has a password, it is used to determine if the current visitor has access.

ARTICLE 7 – AGE OF CONSENT

By using this site, you declare that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependents to use this website.

ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their publication on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

ARTICLE 9 – RETENTION PERIOD

QUESTIONS AND CONTACT INFORMATION

If you wish to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at contact@neoca.fr or by mail.

The data controller is:

Jérémy WEBER

SAS NEOTIVE

5 Allée de la Grande Treille, Bureau 3, 35000 Rennes, France

SIRET : 98046571000021

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